WHAT YOU NEED TO KNOW ABOUT THE GALAXY NOTE 7 RECALL
If you are a Samsung fan, you've probably heard about the Galaxy Note 7 recall by now, especially if you were one of the first in line to get it, and you own one. I've had lots of questions about this issue, so we're going to spend a little time and break this down.
So why did Samsung recall all of the Note 7 smartphones? This was due to a problem with the battery cells failing on 35 phones (as of today's date) which caused them to catch fire, and also explode. Of the million or so phones that are out there, this is an extremely small number. But if you're one in a million that has a phone blow up in your face, I don't think you'd appreciate being told that it’s only a low percentage that fail.
The problem happens due to bad battery cells that overhead when the lithium layers inside the battery are compromised, and short circuit. This is something that has been more of a common problem with iPhones since the iPhone 5, but I suppose Samsung wanted to join the bad battery party and share in the attention.
The reason we are seeing so many battery problems as of late is because the design engineers are making thinner phones, thus needing thinner batteries, but with more power than their predecessors. When you smush the battery layers to minimum thickness, and add more power, you have more of a chance for failure to occur. There’s no way around it.
All of these batteries come from China, from some of the same suppliers, and from the same manufacturing processes. And it’s going to take a long time to get all of these phones replaced. You can’t simply pop out the battery and replace it like you could with the older Samsung phones (from Galaxy S4 and earlier). The back battery plate is glued on, and you have to remove a few things to free up the battery that is directly wired into the logic board.
You’ve got a couple of options here in the US for having your phone replaced. First, you can turn in your Note 7 and wait for the replacement. You’ll probably need a backup phone while you wait. Or, you can trade your Note 7 in for an S7 Edge, or regular Galaxy S7 and be refunded the difference in price (I think it’s around $100).
You can call Samsung at 1-800-SAMSUNG to get your exchange kicked off. For all your trouble, they are offering $25 phone bill credit to most major suppliers, so make sure you ask about that. You can either send in your phone directly to Samsung, or work with the retailer where you bought the smartphone originally.
Is it worth all this trouble to own the Galaxy Note 7? I say absolutely YES. I own the Galaxy Note 5, and I can’t live without the S Pen stylus. If you’re a big fan of the S Pen and all of the advanced features that come with it, it’s worth replacing and sticking with the Note 7. It will be the most advanced smartphone on the market, even after the iPhone 7 has been released (this is the first time Samsung has outdone Apple to the point where their subsequent next-model release doesn’t match the current Samsung model’s specifications).
If you’re sick and tired of all these battery problems with your new Samsungs and fancy iPhones, you need to write the designers and tell them to go back to the days of fat candy bar phones and stop trying to win the wafer-thin smartphone war. Until then, get used to problems like this. It won’t be the last.
Gadget Guru Supreme