AT&T RANKS HIGHEST IN CUSTOMER CARE BY JD POWER
Well it looks like I'm not the only one who thinks that AT&T service is the best. I've been a customer on-and-off for the past 25 years or so, through all of the mergers and breakups. And I've been a recent customer since 2007. And I've been completely satisfied ever since.
On August 1st, J.D. Power released a study stating that customers ranked AT&T as #1 in customer service. That covers retail sales stores, online services, and online call centers. The results of the study were based on 18,000 participants.
Of all the communications giants, I have had the absolute best service from AT&T. Considering their size, they don't really have to make the effort to treat their customers like human beings. But they do. I have yet to have one negative experience in six years, since switching my cellular service provider.
I was used to horrendously horrible service calls, mixed up billing, and wasting numerous hours to get things straight when something went wrong. My worst experience was spending 6 months to correct a faulty bill that had over $1,300 in incorrect charges.
Each time I would make a call, I would get referred to a manager. Somehow, the records of previous conversations would "disappear", and I would have to spend 30 minutes (or more) re-explaining the situation, and showing proof on my wireless bills. I was even met with irate customer service representatives at times. It was a nightmare.
Another large internet supplier that I have dealt with over the years gave me a similar frustrating experience, but in a different way. There was a major communication problem between the provider and the contracted field techs that carried out the service calls.
On numerous occasions, service techs would arrive at my house and wonder why I was being information that was contrary to what they were told. And service calls would take as long as 3 weeks to be taken care of after the point of the initial call for help.
Not the case with AT&T. At any time that I have had challenges, I have been greeted with the best customer service possible. And the reps not only take great notes that are posted to my account to help the next rep understand the issue at hand, but they even follow up a couple of days later to make sure the issue was resolved to my complete satisfaction.
Keep up the good work AT&T, and I'll be glad to spend my hard-earned money on you for years to come.
Satisfied AT&T Customer :-)